Frequently Asked Questions

1. Where do you ship to?

We currently ship to:

  • Bulgaria

  • Romania

  • Serbia

  • Saudi Arabia

More countries will be added soon — stay tuned!

2. Do you offer free shipping?

Yes! We offer free standard shipping on all orders, regardless of order size or location.

3. How long will my order take to arrive?

Delivery times vary by country:

  • Bulgaria & Romania: 7–12 business days

  • Serbia: 10–15 business days

  • Saudi Arabia: 10–18 business days

You’ll receive a tracking number once your order ships.

4. Where do you ship from?

We work with trusted fulfillment partners and warehouses worldwide to deliver your order as efficiently as possible.

5. How do I track my order?

Once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking number and link.

6. What is your return policy?

We accept returns within 14 days of delivery.
Items must be unused and in original condition.
Return shipping costs are the customer’s responsibility, unless the item is faulty or incorrect.

Read our full Return & Refund Policy for more details.

7. My item arrived damaged — what now?

Please email us within 48 hours of delivery at info@danubeclub.com with your order number and clear photos of the issue.
We’ll send a replacement or refund, and cover return shipping if necessary.

8. Can I change or cancel my order?

Orders are processed quickly, but if you need to change or cancel your order, email us immediately.
If it hasn’t been shipped yet, we’ll do our best to assist.

9. What payment methods do you accept?

We accept:

  • Visa / Mastercard / American Express

  • PayPal

  • Apple Pay & Google Pay

  • Local payment options depending on your region

Your payment is securely processed.

10. How do I contact customer service?

You can reach us anytime at:

📧 Email: info@danubeclub.com
📞 Phone: +359 955 8332 721
We’re available Monday–Saturday, 08:00–20:00 GMT

Company information:

Name of the store: Danube Club

Company name: Savo Ecom Limited

Company number: 78101272

Adress: suite C, Level 7, World Trust Tower, 50 Stanley Street
Central, Hong Kong

E-mail: Info@danubeclub.com

Phone: +359 955 8332 7210

Opening Hours: Mon–Sat: 08:00 – 20:00
Sunday: Closed